After ordering you have 10 days to return your jewelry and receive a full refund or exchange your jewelry. After jewelry is shipped customer is responsible for all extra shipping costs and the original shipping charges will not be refunded.
Custom design orders are crafted specially for you, and therefore are not eligible for refund or exchange.
If an item is defective due to our manufacturing, we are happy to replace, refund, or repair the item at no additional cost or shipping charges. You have 5 days after receiving the product to notify us about the issue.
We will happily repair any item within 1 year of purchase that are the result of normal wear and tear. After 1 year a small fee may apply and will be assessed on a case-by-case basis. Please contact us with informations of your jewelry to start the process.
NOTE: we can only repair Lara Ismael jewelry.